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I foster a blind golden retriever and needed to get a copy of a rabies certificate and they refused to give it to me. I said "I am not asking you for your banking information or your mothers maiden name, I am asking for a DOGS RABIES CERTIFICATE since I am fostering a dog and the former owner will not do anything to help and the dog is being adopted and needs this paperwork".

They refused. Unbelievable horrible customer service. Common sense will tell you that there is NO GOOD REASON NOT TO SHARE THIS INFORMATION WITH THE FOSTER FAMILY since NOT sharing it may cause the dog to be UNADOPTABLE. Idiots - use your heads!

I will NEVER use this company for anything related to my pets or those pets I foster if they cannot use common sense and actually may cause HARM when trying to adopt a pet out to a good family.

I am also calling PETCO to tell them that I will not be shopping there for ANY reason as long as they do business with this company. They almost cost Jake his forever home.

Reason of review: Poor customer service.

Preferred solution: Use common sense and train staff to USE COMMON SENSE.

Location: 825 Hartford Turnpike, Waterford, CT 06385, USA

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Guest

This probably happened because it is a privacy issue. The records they hold and print out have the previous owner's information, such as their address, telephone number, email, etc.

They probably cannot give that out, or they risk the possibility of losing their jobs. Just like humans, pets have privacy, too!

Coltyn Hsn

The whole process they use now to get records stinks. The new takeover of petco to own the vacine clinic is out of hand .

Some one needs to tell management that the pets and customers come first. Not retail pulling in $ . We use to be able to educate people but not now.

Petco put a stop to that. Boson clinic office

Guest

If the pet was vaccinated at a later date, they cannot print you medical records unless you are vaccinating your pet on the clinic day, that is absolutely ridiculous request, you are the idiot and should use your head and call Vetco Corporate were they hold all records and recieve them that way. How could you judge a low cost clinic for not following your absurd request to demand previous records when your name isnt even on them.

Thats a violation of medical records. number 1. And number 2 try that at a full service vet see how far it gets you.

If you ended up with the dog how are you still complaining about a LOW COST PET CLINIC, and Vetco is affiliated with Petco and will never not be, guess you will be shopping elsewhere. You have no validity.

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