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Vetco Clinics Reviews
16.3K
CLAIMED LOSSES
236
TOTAL REVIEWS
43.2K
PAGE VIEWS
5
ISSUES RESOLVED
Vetco Clinics Reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerCustomer service
I brought my dog in for a rabies vaccine. I told the vet she was a little shy but trained and I could go back if she needed. She said no and immediately started to lay into about how if my dog wasn't socialized she would become untreatable, very aggressive leaving me...
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ID
Cons
- Poor ser & vetco rep and the veterinarian not knowledgeable
- Unprofessional and disorganized
- Customer service
Loss
$57
Preferred solution
I want an explanation and reexamination of my dog along with clear paper work. I also want a full refund at this point.
New Reviewer
Use Caution!!! Do not get the rabies vaccine at Vetco!!
Update by user Jul 31, 2022
this issue has not been resolved. It said resolved soon as I posted it.
Original review posted by user Jul 31, 2022
My 7 seven year old cockapoo received his rabies vaccine in Milltown, NJ. At a petco. We had just moved to New Jersey from out of state. I informed the vet that my dog needs his rabies vaccine. He... ID
Location
Milltown, New Jersey
Preferred solution
Have them trace the batch and not give it to other dogs!!!! It has made my dog very sick!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerRabies certificate
Good Evening, I'm looking to find out if Vetco is able to print off an actual rabies certificate and sign it in blue ink for my vet. I'm military and I'm trying to get my boys overseas with me but I can't without their rabies proof and it has to be official/signed. Every time I've tried to go back in person, my local vetco wasn't available or I'm working and I always get off after hours so I can't directly speak with anyone. If someone could get back to me I'd greatly appreciate it. Thank you in advance.
ID
Location
Seattle, Washington
Preferred solution
Rabies certificate printed and signed in blue ink
New Reviewer
Never got in to see the vet.
Made an apt for 5pm. Everything was smooth and easy, they even called and took quick intake info before. I informed them my dog does not get along with other dogs, they said no prob, sit on your car until we call you in.Got to apt, never called me in. Never got the...
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ID
Location
Aurelius, New York
Preferred solution
I don’t want anything. You wasted my time and gave text directions you don’t honor
New Reviewer
Terrible experience, I waited 40 minutes after my scheduled appointment for the text to come in. they said they had been trying to call me. Why did they not text me per their instructions. WILL never
Poor service! I arrived at Petco ten minutes early and messaged 3. Vetco responded i was checked in and wait for text. 40 minutes later I received a text they have been trying to call me and I should come in. Why would you not follow your own instruction ? clearly the instructions were they would text. My phone is set up for call fowarding so I only recieve text messages. Check in tech could care less.
User's recommendation: go to a local vet, save yourself the frustration.
ID
Location
Watertown Town, New York
Pros
- Make an appointment
Cons
- Incompetent
Loss
$60
Preferred solution
Apology
New Reviewer
Incompetent customer service.
Total incompetence as far as customer service! They text you this the day before: VETCO CLNICS: Your pet(s) appt. at Petco, 12695 Shelbyville Rd is tomorrow, Sat 06/25 at 11:12 AM. Arrive 10 mins prior to your appt. If you haven't already, fill out your Pet Intake Form...
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ID
Pros
- Dissatisfied
Cons
- Unprofessional staff
- Inconsiderate
Disappointing visit
I brought my cat in for his feline leukemia shot. Tiger,my cat, was given FVRCP vacine. After the mistake was made he got his feline shot. I was very nervous not knowing if there would be an interaction. I was assured it wouldn't. Didn't feel any better. Was was told to bring his records but we're not looked at nor was I asked anything. This should be a learning experience and communication needs to be stressed. This appointment was disappointing. When given my bill I was told I was given a discount on first shot. What the heck. Please use this as constructed criticism. Donna Woods #259****
ID
Location
Princeton, Massachusetts
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerRude encounter with veto employees
Update by user Apr 30, 2022
No call nothing she basically during the time of the visit I can go to another petco
Original review posted by user Mar 30, 2022
Hello. I was here for my dogs shots today 3/27 5:15pm I left without getting them shots due to how rudely I was treated from 2/3 employees along with the dr. The issue was I rarely have... ID
Preferred solution
Discount or courtesy rabies shot for not informing me. Also an apology from the Sabrina girl for being so rude
New Reviewer
Mix up with appointment and customer service can’t help
Made appointments for both of my dogs or so I thought - only got confirmation for one - called and they say theres nothing they can do to help or figure out what happened and now all spots are booked. Should have better customer service - who could at least help in situations such as this.
User's recommendation: Be very careful booking online.
ID
Pros
- Dissatisfied
Cons
- No customer service at all
Preferred solution
No clue - what I want is both of my dogs vaccinated today but that won’t happen now and no one can help
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerTook my cats for shots at the Brookfield store
For the first time my cats were not actually weighed, instead the carrier was weighed with the cat in the carrier and the technician guesstimated the cat's weight. She over estimated their weight by 20% which could prove a problem in the future if I was to show the...
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ID
Location
Brookfield, Connecticut
Pros
- Price
Cons
- Not providing documentation of what was given
Preferred solution
My pet's visit reinstated and a certificate for a 3 year rabies and distemper shot issued.
Left to wait in a small room for 45 minutes. Left and never saw the vet
I was there with my cat for a check up and shots. I arrived early and after 15 minutes was put in a small room to wait for 45 minutes on a bench with a nervous cat. I finally left. I was told there was an emergency, however, that was not acceptable for me and my cat to wait that long!
User's recommendation: Don't go there.
ID
Location
Sarasota, Florida
New Reviewer
Terrible pet treatment
I have been a customer to Vetco clinics for almost 5 years. On january 2nd we brought mine and my sisters cat for vaccines to the Fridley,MN Vetco clinic. The veterinarian Dr. Marenda Medrano administered vaccines to both pets. However, she was afraid of the pets and...
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ID
Location
Minneapolis, Minnesota
Preferred solution
I want Dr. Medrano fired or put on probation
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerComplaint
Pissed about my pet
Won't. discuss the matter again, already explained several times, and got NO where
Won't. discuss the matter again, already explained several times, and got NO where ID
Location
Providence, Rhode Island
Preferred solution
Full refund
Non-diagnosis Avondale, AZ
I took my 5-month old puppy for skin problems and mild diarrhea. I was told "he has mites" and was charged $66 for a monthly chew for 'treatment '. Well, my pup is itching worse, bald patches has grown. I called and was told that he need to come in for 'tests'. When I initially took him the doc refused to test pup(I asked) and recommended a chew by eyeballing him. They refused to give me a refund too.
User's recommendation: Be VERY careful.
ID
Location
Chandler, Arizona
Service
Vetco Clinics Pet Medical Service
Pros
- Price
Cons
- Unprofessional staff
- Can not get help for a problem and the vet was horrible
New Reviewer
Very unhappy , disappointed
I took my 1 year old pup in for her vaccinations . I never received her records or her rabies tag. I called customer service and they emailed the records . In the records they had her breed as a mixed breed . She is an AKC registered Corgi. They also had her birthdate incorrect . After 9 months they told me that her rabies tag was pending ? WTH ? They said they would update and correct the records and send me a rabies tag. Before I called them I tried getting on the website 4 times and could not get any responce . I then called and was told site was down. I realize that this is a newer service , BUT is in much need of correction and updating . I WILL NOT USE THEIR SERVICES AGAIN . VERY POOR SERVICE AND MANAGEMENT
User's recommendation: DO NOT USE.
ID
Location
Pickerington, Ohio
Preferred solution
Let the company propose a solution
New Reviewer
Unhappy customer
We had second appointment of the day but were passed by another customer. Employee said they had 3 bookings as their 10 oclock first appointment. Then they estimated our cats weight. They vet refused our help with our cats. Could not get her out of the box and complained when she was scratched after she was warmed about cat being unhappy. Over all a horrible unprofessional experience. If you say I have no experience doing this then why are you doing the job ? Time for her to go back to training or find a new career
User's recommendation: Find a regular family vet.
ID
Location
Barnegat Township, New Jersey
Cons
- Poor service
- Can not get help for a problem and the vet was horrible
Preferred solution
Full refund
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Vetco Clinics
Your post isn’t clear about the rabies vaccine. What does last year have to do with 3/27 visit?