As every year for the last 8 years took our dogs for annual shots, heartworm and tick prevention. Vet wrote incorrect dosage on tick pills.
It was a one pill every 3 months, not 1 monthly! Thankfully I called the call center because I thought I had been shorted pills and spoke to a vet who gave me correct info. Also the mobile clinic ran out of heartworm medicine so they partially filled order and told me to come back and they would have ready for me "with my name". Told the team I couldn't return until July they said no problem.
I go today and told at first no they couldn't give me what I had paid for because it had been over 30 days and I needed to bring dogs back for another heartworm test!
I raised a fuss and vet finally came over and gave the go ahead to finish filling the prescriptions I HAD ALREADY PURCHASED! This first year we had such a terrible experience.
Product or Service Mentioned: Vetco Clinics Heartworm Pet Vaccination.
Reason of review: Not as described.