I have worked for Vetco for over a year. This company DOES NOT care about the pets.
All the they care about is make no mney. They expect employees to upsell services and promote those that lie and scare people and not purchasing more services than they need. The Rochester, NY Vetco is the WORST. The person in charge, Shawn Bauer, is clueless and is passive/aggressive with his staff, does not give them lunch breaks, and lies that they have had breaks.
Spend the extra money and go to a real vet.
This company should be put out of business. I REPEAT - RUN DO NOT WALK FROM THESE LOSERS!
Reason of review: Poor customer service.
Monetary Loss: $700.
Preferred solution: Full refund.