Contact Vetco Clinics Customer Service

Only seconds after handing over the leash, and after the vet tech slipped a choke leash around my dog, the employee allowed my dog to get out of both leashes. He then proceeded to blame me, despite me being completely around the corner.

He proceeded to tell me how I needed to adjust the collar - yet my dog has never once gotten out of her collar in my care. Next, due to his terrible handling of my dog, she was nervous and tried to get away at the moment of her getting a shot. He then told me my dog has aggression problems and that she'll need to be muzzled next time. This guy clearly doesn't know how to handle dogs and needs customer service skills and dog training.

Each time we have gone back, the techs do a worse job and are making it so my dog is a nervous wreck - they say it's for liability reasons - well, how about you let owners handle their own dogs and erase all the liability? What is with the new policy where owners are not involved with helping at the doctor? It makes absolutely no sense and is completely asinine.

I've had dogs and cats my entire life and have never raised an aggressive dog, nor have I ever had a single issue taking them to the vets. VETCO is cheap, but it will instill fear in your pets.

I went to scan a dog back in July 9.2024
Vetco employee explained to me can't give any information away if knew an owner but let me talk with microship company to share foster home information. I totally understood this was in Austin Texas, Different states different rules thought.
A month after I faced a big lie easy to proof with camera surveillance claiming I was personally talking with the manager who provided me owner information
This is totally false
I never met with any manager
Everything in camera surveillance
The employee at front desk just let me talked with microship company
She did found a old Vetco visit from 8 years ago from the same dog/ first microship
But unfortunately this dog as many in Austin Texas sadly were inserted multiple microships with multiple different owners information
They had to go by last microship
I am not from Texas
They hidden evidence on cam surveillance
The dog looked like it was lost for a year in rough shape from years of negl

I went to Vetco for a free first exam for my cat. I thought he had a respiratory infection and wanted him weighed and his little cough looked at.

My coupon and appointment were emailed to me, but both the receptionist and Vet Tech could not find me in the system. They were unorganized. The Vet Tech even took a screenshot of both of mine. She then told me I needed to pay for my cat's rabies and shots when he is 12 years old and has not had anything done or been to the vet since he was a kitten, seven months old.

This shows his health. Also, she said if anything was seen, medication would be on me. All that seemed ridiculous and unfair when the coupon said free first exam. The coupon did not state what a free exam is.

An exam can be anything. In this coupon, it is not written in a certain way that my cat can only have this or that. Maybe I see exams as checking his weight, cold, teeth. We all see things differently.

If it's not written, texted, emailed, it shouldn't be vocally said. Vetco has no say since it's false advertising. I feel I was treated poorly. This stressed my cat out and showed poor customer service.

The vet tried to defend himself and, worst of all, he didn't even politely just decide to work with me. That shows this is a money company, not a caring company. I would not recommend going to Vetco in Hampton, Virginia.

They can say what they want about people traveling from different cities or states to see them, but if people hear about this false advertising and start reading the fine print more, I doubt they will drive far to see them. Please read carefully because these people are liars!

VetCo will not sell prescription medications, including prescription flea and tick treatment, unless you pay for a separate Vetco veterinarian appointment. My cat had an appointment with my veterinarian last week, but Vetco still will not sell me a prescription medication.

I guess I have to order it from chewy.com. I think its annoying and poor customer service that they require you to have a visit with their veterinarian or they wont sell any prescription medications.